Merchants

Increasingly major merchants recognise the importance of improving their customer’s payments journey to deliver a best-in-class service, enabling new sales and ensuring customer retention.

Merchant

For many traditional merchants, their legacy outsourced gateways are reaching end of life. Most have a pressing need for new concepts and functionality to support new payments methods and deliver instore and online innovation. PSE has helped a wide range of major supermarkets, retail chains and digital marketplaces innovate and redesign their front-end infrastructures, develop new operating models, improve reconciliation and settlement processes, and implement end-to-end transformation programs. PSE has also supported the selection of new suppliers and helped build business cases to deliver much improved services, automation, reduced costs and improved efficiency.

Case study 1

European DIY Merchant Subsidiary 

Objective:

Assist a subsidiary of a European DIY merchant in developing their vision and strategy for a new payments gateway architecture for its core corporate and retail customers. 

 

Approach:

This was a highly complex and technical assignment which included an assessment of the current platform, the definition of requirements, the development of a Target Architecture Model (TAM), the construction of an RFP and support in evaluating, scoring and shortlisting of supplier submissions.  The study involved close working with a very large team of technical and operational staff and Group Purchasing and the construction of a TCO model as part of the business case. 

 

Result:

A target architecture and a migration plan were developed. The RFP was circulated to seven suppliers who were evaluated against 50 key decision criteria. A preferred and a backup vendor were selected for commercial negotiations. 

Case study 2

Fraud and the dark web 

Objective 

To support a global digital media provider in selecting a dark web monitoring partner  

Approach 

PSE undertook a wide ranging review of suppliers who asses the dark web in order to identify and priorities potential companies for an RFP. PSE then managed the RFP process including: 

  • Requirements definition  
  • 3 year cost of ownership analysis  
  • Supplier credential validation/interviews  
  • Supplier presentations and Q&A’s 
  • Weighted response analysis and client feedback  
  • Final recommendations  
Result 

The client selected the supplier with the best fit to their requirements and subsequently substantially reduced their dark web risk exposure. 

How can we help

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What our clients say

SME in all payment related space with in depth knowledge
Merchant
PSE Consulting are experts who really understand payments. They get under the skin of issues and provide consultancy that is more relevant and specific to the brief that many other consultants
Global Acquirer
PSE have strong payments experience both regarding product and the market, that is practical as well as good client mgmt skills. It's not a common combination.
Issuer
Professionalism during the project delivery and in-depth understanding of the selected topics, alongside with a flexible approach on topics e.g. change of language, timeline or scope of the project
Processor
Really took time to listen and understand our business to provide tailored and relevant consulting, it felt very bespoke not reliant on generic approach
Global Acquirer

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