Merchants

Payments shape more of the customer experience than ever.

From acceptance and checkout to reconciliation and infrastructure, we help merchants make payment decisions that improve customer experience, efficiency and commercial performance.
Case study 1

Major European travel and airline operator

Objective
Assist their business operational and IT teams in developing a new payments acceptance gateway architecture for the Group.
Approach
This was a highly complex and technical study, given the company’s several brands, several major legacy internal payment systems, many external gateway services, multiple acquirers, plus the use of shared inter-airline platforms. Five strategic architectural options were examined and debated in detail across the business. There was a general consensus that constructing a New Payments Group hub platform would be too high risk to develop in-house and outsourced gateway solutions were therefore assessed as alternatives.
Result
The output included recommendations for a new operating model, a centralised operational team and improvements in the current method of working.
Case Study 2

European DIY merchant subsidiary

Objective
Assist a subsidiary of a European DIY merchant in developing their vision and strategy for a new payments gateway architecture for its core corporate and retail customers.
Approach
This was a highly complex and technical assignment which included an assessment of the current platform, the definition of requirements, the development of a Target Architecture Model (TAM), the construction of an RFP and support in evaluating, scoring and shortlisting of supplier submissions. The study involved close collaboration with a large team of technical and operational staff and Group Purchasing and the construction of a TCO model as part of the business case.
Result
A target architecture and a migration plan were developed. The RFP was circulated to seven suppliers who were evaluated against 50 key decision criteria. A preferred and a backup vendor were selected for commercial negotiations.
Case Study 3

Fraud and the dark web

Objective
To support a global digital media provider in selecting a dark web monitoring partner.
Approach
PSE undertook a wide ranging review of suppliers who assess the dark web in order to identify and prioritise potential companies for an RFP. PSE then managed the RFP process including:
  • Requirements definition
  • 3 year cost of ownership analysis
  • Supplier credential validation/interviews
  • Supplier presentations and Q&As
  • Weighted response analysis and client feedback
  • Final recommendations
Result
The client selected the supplier with the best fit to their requirements which resulted in a substantial reduction in their dark web risk exposure.

Putting our expertise to work

OTHER AREAS OF EXPERTISE

Trusted across the payments landscape.

SME in all payment related space with in depth knowledge

Merchant

PSE Consulting are experts who really understand payments. They get under the skin of issues and provide consultancy that is more relevant and specific to the brief that many other consultants

Global Acquirer

PSE have strong payments experience both regarding product and the market, that is practical as well as good client mgmt skills. It's not a common combination.

Issuer

Professionalism during the project delivery and in-depth understanding of the selected topics, alongside with a flexible approach on topics e.g. change of language, timeline or scope of the project

Processor

Really took time to listen and understand our business to provide tailored and relevant consulting, it felt very bespoke not reliant on generic approach

Global Acquirer

Let’s talk payments.