Both enterprise merchants and payments providers recognise the importance of building substantial operations functions supported by extensive automation and workflow tools. Traditional approaches to automation are being enhanced by the use of AI across the pay-ops environment. Key services include client implementation, customer and technical support, onboarding and AML/KYC/risk management, back-office services for disputes, chargebacks, settlement, and reconciliation. PSE has substantial hands-on operational experience. We have a detailed understanding of best practice processes, organisational structures, automation, as well as the use of AI to support decisioning. We are able to recommend change and develop transformation plans to both reduce client costs and improve efficiency.